FAQ
- How can I book a room?
Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
- What time is check in and check out?
Check-in: 15h and check-out: before 12h.
- Can I leave the room late?
On request and according to the availability.
- Can I choose the type of bed in my room? (Large bed – two beds)
Yes, please request when you make your booking.
- Do the rooms have a balcony or terrace? Can I reserve one?
No.
- Are there non-smoking rooms?
All the rooms are non-smoking.
- How many floors does the building have? Is there a lift?
There are 2 buildings, respectively 4 and 5 floors. 1 lift in each building.
- Is there air conditioning in the rooms?
All the rooms are air-conditioned, only when the weather requires it.
- Is your hotel adapted for the handicapped?
No.
- Can you keep my luggage when I leave the room?
Yes.
- Is there a safe place to park my car? How much does it cost?
A private parking is available on previous request. Price is 12€/day.
- Does the hotel have an Internet or e-mail terminal for guests?
In the lounge you will find an Internet terminal, for free.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
Yes, free Wifi.
- Do you have a quiet, romantic room? How can I reserve it?
On request, at the reception.
- What languages are spoken in Reception?
French, English, Italian and German.
- Where may I rent a car?
Just near the hotel, on "Place de la Gare" (200 meters)
- How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.
Hotel Best Western MONOPOLE METROPOLE ***
16 rue Kuhn - 67000 Strasbourg · FRANCE - Tel : +33 (0) 388 143 914 - Fax : +33 (0) 388 328 255
infos@bw-monopole.com